ClientCentric

Solutions · HCBS

HCBS software that treats the waiver world as the main case, not an edge case.

Home and community-based services run on assignments, visits, documentation, and the ability to answer for all three years later. ClientCentric was built from inside that world — community and remote services are first-class, and services that don't require EVV say 'not applicable', never 'failed'.

What HCBS providers get in ClientCentric: client records with services, support plans, and consents; staff whose access follows their assignments automatically; scheduling that treats overnight, community, and remote services as normal; clock-in and clock-out with location captured at those two moments only; case notes with a draft-to-locked lifecycle; documentation periods that close one-way; and an append-only audit history behind all of it.

The HCBS day, connected

The morning starts with an assignment, not a login hunt. Assigning a client to a staff member is what grants access to that client’s record — end the assignment and the access ends with it, immediately. The visit is scheduled, clocked, and documented in the same system, so the hours on the timesheet are a consequence of the work rather than a second thing somebody types from memory.

  • Awake and asleep overnight services scheduled without workarounds
  • Community and remote visits as first-class service types
  • Visit exceptions — late clock-in, missing clock-out, unexpected location — queued for judgement, never silently dropped
  • Documentation completion computed over everything, not just the clean visits
  • Consents tracked with expiry and surfaced before they lapse
ClientCentric visits and EVV page: exception queue with review actions, honest integration status, and per-visit verification states

Honest EVV states. Exceptions carry their evidence and wait for judgement; services with no verification requirement read “not applicable”; and the external aggregator connection states its real status — nothing is implied that has not occurred.

What is and is not connected

ClientCentric captures verification evidence at the visit and prepares records in the shape a state aggregator expects. Where a state uses an aggregator, transmission is configured per deployment and described as connected only after it is verified for your agency — the demo shows this status honestly, and so do we.

Explore the complete platform in the demoBook a walkthroughNo signup. Fictional data. Everything resets on refresh.

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Written and maintained by the ClientCentric team from the working product. Last reviewed .