States · Minnesota
Built under 245D — not adapted to it afterward.
ClientCentric's workflows come from real operations under Minnesota's Home and Community-Based Services licensing (Minn. Stat. ch. 245D) — one of the country's most demanding HCBS program contexts. Minnesota is the platform's first validated state configuration.
What 245D actually demands of software
245D licensing turns on documentation discipline: who served whom under which service, what was done toward the person’s outcomes, and whether the record can be trusted after the fact. That is why ClientCentric’s case notes lock, why corrections preserve originals, why access follows assignments, and why the audit history is append-only — the reviewer’s questions are designed in, not bolted on.
- Program terminology configured for 245D at setup — sources: Minn. Stat. ch. 245D (mn.gov, Office of the Revisor)
- EVV evidence captured at clock-in and clock-out, with exceptions queued for review — Minnesota EVV context per DHS guidance
- Services that do not require verification display 'not applicable', and compliance math excludes them
- Record requests, disclosure logs, and exports as audited events
- Migration in with a confidence report, written approval, and rollback window
Honest status lines
- State configuration pack: validated (Minnesota 245D)
- EVV evidence capture: available in product
- Aggregator transmission: configured per deployment; described as connected only after verification for your agency
- Migration: available — the pipeline is part of the product
- Other states: configured deliberately per agency; state pages publish only after validation
Program references: Minnesota Statutes chapter 245D (available from the Minnesota Office of the Revisor of Statutes) and Minnesota DHS provider guidance. This page describes software configuration, not legal advice; licensing obligations remain the provider’s own.
The morning view of a 245D operation. Exceptions, notes awaiting review, clients without assigned staff, expiring credentials — every figure opens the list behind it.
Written and maintained by the ClientCentric team from the working product. Last reviewed . State pages publish only after their configuration pack is validated; Minnesota 245D is the first.